Basic Microsoft Windows NT 4.0 troubleshooting.

Issue:

Basic Microsoft Windows NT 4.0 troubleshooting.

Additional Information:

This document has been created as a location of general steps that can be taken to help you with problems you may be experiencing with Microsoft Windows NT 4.0 

Below are some reasons why a user may follow the steps in this document.

1. Unknown or undocumented problem with computer running Microsoft Windows NT 4.0.
2. Performance issues with the computer, i.e. computer running slow.
3. Users who wish to run a maintenance on the computer or potentially speed up the computer.
4. Users looking for steps to help resolve a issue or that may help locate the cause of an issue.

Solutions:

Error messages encountered during boot before Windows loads

1. Ensure that your computer BIOS settings are correctly configured to the hardware that is installed in your computer. Improper settings in the BIOS may cause various types of errors when first booting a IBM compatible computer. These errors often occur as the computer is first booting and may stop the load process of the computer. 

Error messages while Windows is loading

1. Ensure that your computer is up to date with all the latest service packs and patches available from Microsoft.
2. If you are unable to get into Windows check the Event Viewer to verify if any errors occurred while windows is loading. To check event viewer click Start, Programs, Admin Tools, and click Event Viewer.
3. If your computer has a virus protection program installed make sure it is up to date and that no viruses are being detected. If your computer does not have a virus protection program you may wish to consider installing a program to make sure no viruses are causing your problems. 

Other error messages

If you are experiencing other error messages it is likely these errors are being caused by the software program you are running and/or a hardware device you are attempting to utilize it is recommended you see the basic trouble shooting section for your hardware device or software program.

Computer running slow

1. Make sure your computer has at least 100MB of hard disk drive space. If your computer has less then 1000MB it may cause the computer to operate more slowly. 
2. Ensure that your computer is up to date with all the latest service packs and patches available from Microsoft. 
3. Ensure your computer has the latest drivers for the hardware devices installed in your computer. 

Issue with hardware device

If you are having difficulties with a hardware device please see our basic trouble shooting section for steps that can be taken to help resolve your hardware issues.