Basic
Microsoft Windows 98 troubleshooting.
Issue:
Basic Microsoft Windows 98
troubleshooting.
Additional
Information:
This document has been
created as a location of general steps that can be taken
to help you with problems you may be experiencing with
Microsoft Windows 98 that are either general
problems
Below are some reasons why
a user may follow the steps in this document.
- Unknown or undocumented
problem with computer running Microsoft Windows 98.
- Performance issues with
the computer, i.e. computer running slow.
- Users who wish to run a
maintenance on the computer or potentially speed up
the computer.
- Users looking for steps
to help resolve a issue or that may help locate the
cause of an issue.
Solutions:
Error
messages encountered during boot before Windows loads
- Ensure that your computer BIOS settings are
correctly configured to the hardware that is
installed in your computer. Improper settings in the
BIOS may cause various types of errors when first
booting a IBM compatible computer. These errors
often occur as the computer is first booting and may
stop the load process of the computer.
Error messages while Windows
is loading
Errors that occur while Windows 98 is loading and/or
or prevent Windows 98 from loading are likely being
caused by a configuration error in the registry.
- If you are unable to get into Windows and believe
that removing or uninstalling a program or changing
a setting may help enable you to get into Windows
boot the computer into Windows 98 safe mode.
- If you were unable to resolve your issue through
safe mode attempt to restore the registry using
scanreg. Additional information about how to backup
and restore the registry using the scanreg utility.
Other error messages that
occur while Windows is loading or after Windows is loaded
Errors that have occurred while Windows is loading
and/or after Windows has completed loading are often
caused by a program that is automatically loading each
time Windows is loading, problem or misconfiguration of
a hardware device, or computer virus.
- If errors occur but Microsoft Windows still loads
verify no issues or conflicts exist in device
manager. If errors are found read through our
device manager page for steps on resolving issues.
- Ensure that if programs are loading automatically
that these errors are not associated with these
programs. Many times utilities such as virus
programs may attempt to load when Windows first
starts and cause errors to occur. If you believe
that your startup errors are associated with another
program please refer to our basic
software trouble shooting.
- Make sure Windows 98
is up to date by checking Microsoft Windows update
page.
- If your computer has a virus protection program
installed make sure it is up to date and that no
viruses are being detected. If your computer does
not have a virus protection program you may wish to
consider installing a program to make sure no
viruses are causing your problems.
Other error messages
If you are experiencing other error messages it is
likely these errors are being caused by the software
program you are running and/or a hardware device you are
attempting to utilize it is recommended you see the basic
trouble shooting section for your hardware device or
software program.
Computer
running slow
- Make sure your
computer has at least 100MB of hard disk drive
space. If your computer has less then 1000MB it may
cause the computer to operate more slowly.
- Run Microsoft
Scandisk and Defrag on the computer.
- Click Start, Search,
and click For Files or Folders in the search
window search for a file named *.tmp and make
sure you are searching or looking in the local C:
drive. Once search has completed delete any
files found.
- Ensure that no errors
on conflicts exist in the device manager.
- Make sure Windows 98
is up to date by checking Microsoft Windows update
page.
- Ensure your computer
has the latest drivers for the hardware devices
installed in your computer.
- If your computer has a virus protection program
installed make sure it is up to date and that no
viruses are being detected. If your computer does
not have a virus protection program you may wish to
consider installing a program to make sure no
viruses are causing your problems.
Issue
with hardware device
If you are having
difficulties with a hardware device please see our basic
trouble shooting section for steps that can be taken
to help resolve your hardware issues.
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