Basic software troubleshooting.

Issue:

Basic software troubleshooting.

Additional Information:

This document has been created as a location of general steps that can be taken to help you with problems you may be experiencing with computer software programs and software utilities. Below are some reasons why a user may follow the steps in this document.

1. Unknown or undocumented problem with a computer software program.
2. Issue opening and/or running a software program.

Solutions:

Unable to install a software program

1. Verify the diskettes or CD are readable by reading the files off the drive. For example Microsoft Windows users can explore the drive in Windows explorer. If the CD attempts to AutoPlays you may need to right click the drive and click Explore to browse the drive. 
2. If the CD reads fine with no errors verify your computer meets the minimum requirements of the software program. If your computer does not have enough disk drive space or does not meet the requirements the program will not install.
3. Make sure the program or utility you are installing is compatible with the version of Operating System you have on your computer. For example, many older utilities such as a virus protection program may only work with a specific version of Microsoft Windows.
4. If you are getting stopped at the CD-KEY or Serial Number verification, verify you are entering the correct number. If you lost your number or key or it does not work you will need to contact the developer of the program. 

Error during installation

1. Verify your computer meets the requirements of the program or utility. For example if your computer runs out of disk space during the installation this would cause an error during the installation.
2. Verify the CD is clean and contains no significant scratches. 

Program or utility does not load or has an error when it attempts to load

1. Verify the program or utility documentation makes no mention of the error you are experiencing. Many times the error and explanation to how to resolve the error are already documented. 
2. Verify no patches or updates are available from the developer of the program or utility. In some cases the software program may require an update before it can be successfully ran on your computer.
3. Make sure all other programs are closed when you attempt to run the program or utility. If the program successfully runs after closing all other programs its possible that the program may have issues with other programs.
4. Make sure the computer has been rebooted at least once after the program has been installed. In some cases it may be required.
5. Verify your computer has the correct date. In some cases a program may rely on the date and if that date is incorrectly set it may cause issues. 
6. If following the above recommendations does not resolve your issues attempt to reinstall the program or utility.

Other

In some cases your software issue may be related to your Operating System, if you have not already run through your Operating Systems basic trouble shooting section, please click here to go to our basic trouble shooting section.