Runtime errors:
Issue:
Runtime errors.
Additional Information:
A run-time error in general is a error generated during the time at
which the computer is running a software application and experiences an
issue. Below is additional information and help in resolving an actual
runtime error. If you are experiencing a different error message please
see our
Troubleshooting Steps for additional information and/or help
relating to your specific error message.
Cause:
The runtime or run-time error message
can be caused by:
- Confliction with TSR or other running program
- Software issue
- Computer Virus
- Memory issue
Solution:
Confliction with TSR
or other running program
If you are encountering a runtime error message while in Windows or
above ensure that the issue is not being caused by a third party
program or TSR by end tasking all open programs.
If after end tasking all TSR's you continue to experience the same
issue and are running Windows 95 or Windows 98 verify that no utility
or program is being loaded in the autoexec.bat / config.sys that is
causing your issue by temporally renaming the files. To do this
follow the below instructions.
- Boot to a MS-DOS prompt.
- Once at the MS-DOS prompt type:
cd\ <press enter>
ren autoexec.bat autoexec.ch <press enter>
ren config.sys config.ch <press enter>
Once completed, reboot the computer.
Software issue
If your issue persists it is possible that the program, utility or
game causing the runtime error may have issues. Verify through the
Windows update web site that all updates or patches that may be
available have been downloaded.
If no patches or updates are available attempt to uninstall and/or
reinstall the program causing the issue. If you are having a runtime
error in your operating system reinstall the operating system.
Computer virus
Because computer viruses are capable of tampering with the system
settings / memory it is possible for a computer virus to generate a
runtime error. If you are currently running a virus protection program
on your computer ensure it has the latest updated patch or .dat file.
If you do not have a computer virus protection program it is
recommended one be purchased or that a demo be temporarily downloaded
to scan your computer hard disk drive for viruses.
Memory issue
Finally, if you have followed all of the above recommendations it
is possible that you may be encountering a hardware / memory related
issue. We recommend that you first contact the developer of the
program causing the issue for any possible solutions. If no solutions
are found we recommend you contact the computer or motherboard
manufacture or
Optic Line Technology for additional recommendations and/or
service.
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