Issues relating to
msgsrv32:
Issue:
Issues relating to msgsrv32
Additional Information:
Note: It is known that users may confuse msgsrv32 with msgrv32. While
msgrv32 is a spelling error it is related to this document.
The file Microsoft msgsrv32.exe or msgsrv32.dll is a file located in
the C:\WINDOWS\SYSTEM directory placed on the computer during the
Windows installation. The description of this file is "Windows 32-bit
VxD Message Server" and is responsible for such Windows tasks as:
- Handle Plug and Play messages between various parts of the
operating system.
- Handle responses to and from setup programs.
- Display the initial logon dialog box if a network is present or
profiles are enabled.
- Play the system startup and shutdown sounds.
- Load the Windows drivers at startup and then unload them at
shutdown.
- Run the shell program.
Cause:
Errors or issues relating to msgsrv32
can be caused by any of the following:
- Resource conflict or issue
- TSR's or other running programs
- Sound driver or sound card issues
- Onboard sound or video issue
- MIDI device or codec issues
- Power Management or screensaver issue
- Microsoft Find Fast related issue
- Memory manager being used
- Issue with shell
- Computer virus or back orifice
- Bad hardware
Solutions:
!NOTE: If you are unable to
boot into Windows because of the MSGSRV32 error attempt to follow the
below steps in Windows Safe Mode.
Resource conflict or issue
Before attempting any of the below recommendations ensure that the
computer has no conflicts or errors in Windows Device Manager. If
conflicts or errors are present it is highly recommended that they be
fixed first, as they could be causing your issue.
TSR's or other running programs
If you are encountering the MSGSRV32 error when attempting to open
a program or perform a particular task on a computer verify
preprograms or other TSR's are not causing your issues by End Tasking
all TSR's and closing all programs before running or performing the
task generating your MSGSRV32 error.
Sound driver or sound
card issues
First, ensure that you have the correct audio devices in Multimedia
by following the below steps:
- Click Start / Settings / Control Panel double click the
multimedia icon.
- Verify that the playback device is set to the audio device in
the computer.
Second, verify that your sound card
has the latest drivers and/or updates installed from the computer or
motherboard manufacture (if onboard sound).
MIDI device or codec
issues
Verify that the computer has the
proper MIDI codec and that no more than 11 MIDI devices are installed.
To check this follow the below steps:
- Click Start / Settings / Control
Panel
- Double click the Multimedia icon
- Select the Advanced or Devices tab
- Click the + next to "MIDI Devices
and Instruments"
- Verify that the correct codec is
installed according to the sound card installed in the computer. In
addition verify that no more than 11 MIDI devices are listed below
this category.
If more than 11 MIDI devices are
installed or the improper codec appears to be installed remove the
improper codec or one of the MIDI devices. Note if MIDI Express XT
driver is installed you may also wish to remove this codec to help
free up available space for additional MIDI devices.
Power Management or
screensaver issue
If you are experiencing issues with
MSGSRV32 after recovering from power management or when the computer
has been idle for over 10 minutes it is possible that your computer
may have issues with Power Management. To attempt to resolve these
issues please try the following:
- If any screensavers or CPU sharing programs such as SETI are
running on the computer temporally disable these programs to ensure
they are not causing your issue.
- If your issues persist attempt to disable Power Management by
clicking Start / Settings / Control Panel / Power
- In the Power menu disable or set the power settings to Off or
Never.
- Once set click ok or Apply and reboot the computer.
Microsoft Find Fast related issue
Ensure. that Microsoft Find Fast is not being loaded in the startup
group by clicking Start / Programs / Startup. If "Find Fast" or
"Microsoft Find Fast" is listed to remove this program from
automatically loading each time your computer boots follow the below
steps:
- Click Start / Settings / Taskbar & Start Menu
- Click Start Menu Programs tab
- Click the Advanced button
- Click the + next to Programs and then the + next to startup
- Highlight the Find Fast icon and press the delete key on the
keyboard.
- Once removed close out of all windows and reboot the computer to
see if issue has been resolved.
Memory manager being used
If the computer has a memory manager installed such as QEMM
temporarily uninstall this program from the computer to ensure it is
not causing your issue.
Issue with shell
If your are using a shell other than explorer.exe (standard Windows
shell) it is possible that the msgsrv32 error is being encountered
because of the third-party shell. Temporarily disable or remove the
third-party shell and attempt to use the standard Windows explorer.
Computer virus or back orifice
Errors relating to msgsrv32 can be caused by computer viruses and
in some cases back orifice a hack utility to gain access to an
individuals computer.
Verify that you have the latest updates for your computer virus
scanner and that no viruses have been detected on your computer.
Other Software corruption
If you have attempted each of the above recommendations it is
possible your computer may have another type of software or data
corruption causing the issue.
If you have not already attempted the recommendations on our
basic trouble shooting page please try those recommendations now.
If you continue to experience issues it is recommended you format
and reinstall the computer operating system.
Bad hardware
If after reinstalling the operating system you immediately continue
to experience the MSGSRV32 errors it is possible that the computer may
have bad hardware. If your sound card is not an onboard sound card and
you are familiar with ESD you may want to consider temporarily
physically removing the sound card or DVD decoder cards and see if the
issue persists.
Specific MSGSRV32.DLL
errors:
MSGSRV32.DLL caused a
general protection fault in CM8330SB.DRV
MSGSRV32.EXE caused a general protection fault in CM8330SB.DRV
EXPLORER caused a general protection fault in CM8330SB.DRV
Iexplorer caused a general protection fault in CM8330SB.DRV
This issue is related to
the C-Media 8330 sound card chipsets included in various computer
sound cards and some modems. Verify with the sound card manufacturer,
modem manufacture or if you have an onboard sound card the motherboard
manufacturer to see if any updated drivers or patches are available
for your sound card / modem.
MSGSRV32 caused an
invalid page fault in module Kernel32.dll during Microsoft Network (MSN)
login or when attempting to open Internet Explorer or Microsoft Outlook
This issue may be encountered when the
MSN password file is corrupt. To resolve this issue follow the below
instructions.
- Click Start / Find / Files or
Folders
- In the Named field type:
*.pwl
- Verify that the Look in field is
looking in the C: drive
- Click Find Now
- If files are found click Edit and
click Select All.
- Once all the files are highlighted
press the delete key.
- Once the files have been deleted
reboot the computer when the computer reboots the pwl files should
be recreated and you should then be able to log into MSN.
- If this resolves your issue and you
are running Windows 95 download the file mspwlupd.exe from our
Windows 95 download page.
MSGSRV32 caused a general protection fault
in KRNL386.EXE during windows install
This issue may be caused by a problem
with the dblbuff.sys file. Microsoft has released a support fix for
this issue however to obtain the file you must contact Microsoft.
When browsing or installing device drivers
one of the following error messages occur:
Msgsrv32 caused a General Protection Fault in module Kernel32
Msgsrv32 caused an invalid page fault in Msgrv32.dll
MSGSRV32 caused an invalid page fault in module Kernel32.dll
Msgsrv32 caused a General Protection Fault in Msgsrv32.exe
This issue may be caused by a problem
with the msgrv32.exe file. Microsoft has released a support fix for
this issue however to obtain the file you must contact Microsoft.
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