Divide error:
Issue:
Divide error.
Note: This document also applies to
the error messages "Divide by Zero", "Divide by 0" or "Divide
Overflow" error messages.
Additional Information:
The divide error messages are caused
when the computer or software attempts run a process that attempts to
perform a mathematical division by zero, which is an illegal operation.
This error message could also be caused by a computer or software
limitation or conflict with computer memory.
Cause:
This issue can be caused by any of the
following possibilities:
- Hardware / software incompatibility
- Error with autoexec.bat / config.sys
- Driver issue
- Software issue
- External Cache / 2nd level Cache
- Improper calculation
- Operating System issue
- Hardware issue
Solution:
HARDWARE / SOFTWARE INCOMPATIBILITY
This issue can occur if software is being ran on a computer that
has hardware that is incompatible with the software. For example this
issue may occur with restore software designed for a specific computer
and is being ran on another computer or on the correct computer that
has added hardware within it.
Ensure that the software that is being ran on the computer is
compatible with the computer and that the computer meets the system
requirements and/or determine if there are updates or replacements to
the software being used.
ERROR WITH
AUTOEXEC.BAT / CONFIG.SYS
Users who are running Microsoft Windows 3.x temporarily remark or
remove any additional lines that may not be required in the
autoexec.bat / config.sys
Users who are running Microsoft
Windows 95 or Windows 98 it is recommended that they temporarily
rename the autoexec.bat and config.sys to ensure that these files are
not causing the issue. To do this follow the below instructions:
- Click Start / Shutdown and restart
the computer in a MS-DOS mode.
- Once at the MS-DOS mode type:
cd\ <press enter>
ren autoexec.bat autoexec.ch <press enter>
ren config.sys config.ch <press enter>
- Once the files have been renamed
reboot the computer.
Note: if you are unable to get to a
MS-DOS prompt or to Windows to rename or edit the files boot the
computer to a MS-DOS mode only.
DRIVER ISSUE
If you are encountering a divide error
within Windows ensure that all computer hardware devices such as the
computer video card, sound card, network card or modem have the latest
drivers and/or patches.
SOFTWARE ISSUE
If the divide error is occurring while
in a computer game or software program and the above recommendations
doe not resolve your issue ensure that all software patches and/or
upgrades have been obtained.
In addition ensure that another
program that may be running in the background such as a Virus
protection program is not causing your issue by end tasking all third
party programs / TSRs.
EXTERNAL CACHE / 2ND
LEVEL CACHE
If you are encountering the divide
error in an older software program or game it can be caused by
compatibility issues with External / 2nd level cache by temporarily
disabling this feature in CMOS may resolve your issue.
IMPROPER CALCULATION
If you are performing a calculation in any type of program and
experience an divide error ensure that the calculation being performed
is possible. Some programs are not capable of verifying the accuracy
of a calculation and may perform an illegal process.
However many programs such as Microsoft Excel will generate a error
such as #DIV!0 error indicating the formula or calculation is invalid
or you are attempting to divide by zero.
OPERATING SYSTEM
ISSUE
If you continue to experience a divide
error while in Windows or in a particular software program message and
have followed each of the above recommendations ensure that the issue
is not being caused by the operating system by attempting to reinstall
the operating system.
HARDWARE ISSUE
Finally, if none of the above
recommendations resolve or help to determine the cause of your issue
it is possible that your computer may have a hardware issue. Generally
when a Divide Error is encountered because of hardware it is caused by
a issue with the computer Processor (CPU).
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