Basic software
troubleshooting.
Issue:
Basic software troubleshooting.
Additional Information:
This document has been created as a
location of general steps that can be taken to help you with problems
you may be experiencing with computer software programs and software
utilities. Below are some reasons
why a user may follow the steps in this document.
- Unknown or undocumented problem with
a computer software program.
- Issue opening and/or running a
software program.
Solutions:
Unable to install a software program
- Verify the diskettes or CD are readable by reading the files off
the drive. For example Microsoft Windows users can explore the drive
in Windows explorer. If the CD attempts to AutoPlays you may need to
right click the drive and click Explore to browse the drive.
- If the CD reads fine with no errors verify your computer meets the
minimum requirements of the software program. If your computer does
not have enough disk drive space or does not meet the requirements the
program will not install.
- Make sure the program or utility you are installing is compatible
with the version of Operating System you have on your computer. For
example, many older utilities such as a virus protection program may
only work with a specific version of Microsoft Windows.
- If you are getting stopped at the CD-KEY or Serial Number
verification, verify you are entering the correct number. If you lost
your number or key or it does not work you will need to contact the
developer of the program.
Error during installation
- Verify your computer meets the requirements of the program or
utility. For example if your computer runs out of disk space during
the installation this would cause an error during the installation.
- Verify the CD is clean and contains no significant scratches.
Program or utility
does not load or has an error when it attempts to load
- Verify the program or utility documentation makes no mention of
the error you are experiencing. Many times the error and explanation
to how to resolve the error are already documented.
- Verify no patches or updates are available from the developer of
the program or utility. In some cases the software program may require
an update before it can be successfully ran on your computer.
- Make sure all other programs are closed when you attempt to run
the program or utility. If the program successfully runs after closing
all other programs its possible that the program may have issues with
other programs.
- Make sure the computer has been rebooted at least once after the
program has been installed. In some cases it may be required.
- Verify your computer has the correct date. In some cases a program
may rely on the date and if that date is incorrectly set it may cause
issues.
- If following the above recommendations does not resolve your
issues attempt to reinstall the program or utility.
Other
In some cases your software issue may be
related to your Operating System, if you have not already run through
your Operating Systems basic trouble shooting section,
please click here to go to our basic trouble shooting section.
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