Basic Microsoft
Windows NT 4.0 troubleshooting.
Issue:
Basic Microsoft Windows NT 4.0
troubleshooting.
Additional Information:
This document has been created as a
location of general steps that can be taken to help you with problems
you may be experiencing with Microsoft Windows NT 4.0
Below are some reasons why a user may
follow the steps in this document.
- Unknown or undocumented problem with
computer running Microsoft Windows NT 4.0.
- Performance issues with the computer,
i.e. computer running slow.
- Users who wish to run a maintenance
on the computer or potentially speed up the computer.
- Users looking for steps to help
resolve a issue or that may help locate the cause of an issue.
Solutions:
Error messages
encountered during boot before Windows loads
- Ensure that your computer BIOS settings are correctly configured
to the hardware that is installed in your computer. Improper
settings in the BIOS may cause various types of errors when first
booting a IBM compatible computer. These errors often occur as the
computer is first booting and may stop the load process of the
computer.
Error messages while Windows is loading
- Ensure that your computer is up to date with all the latest
service packs and patches available from Microsoft.
- If you are unable to get into Windows check the Event Viewer
to verify if any errors occurred while windows is loading. To check
event viewer click Start, Programs,
Admin Tools, and click Event Viewer.
- If your computer has a virus protection program installed make
sure it is up to date and that no viruses are being detected. If
your computer does not have a virus protection program you may wish
to consider installing a program to make sure no viruses are causing
your problems.
Other error messages
If you are experiencing other error messages it is likely these
errors are being caused by the software program you are running and/or
a hardware device you are attempting to utilize it is recommended you
see the
basic trouble shooting section for your hardware device or
software program.
Computer running slow
- Make sure your computer has at
least 100MB of hard disk drive space. If your computer has less then
1000MB it may cause the computer to operate more slowly.
- Ensure that your computer is up to date with all the latest
service packs and patches available from Microsoft.
- Ensure your computer has the latest
drivers for the hardware devices installed in your computer.
Issue with hardware
device
If you are having difficulties with a
hardware device please see our
basic trouble shooting section for steps that can be taken to help
resolve your hardware issues.
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